PoolSpace is a digital platform that enables users to create and contribute to group money pools for events such as birthdays, funerals, and other shared goals.

PoolSpace does not act as a bank and does not hold or store user funds. All payments are processed by licensed third-party payment service providers.

We may collect the following information when you use PoolSpace:

• Full name
• Email address
• Mobile number
• Identity verification details (where required for payouts or fraud prevention)
• Bank account details (only where required to verify a pool organiser for payouts, and usually handled directly by payment providers)
• Communication content (emails, support messages)

• Pool title, description, target amount, and deadline
• Contribution amounts and timestamps
• Pool organiser details
• Transaction references (not full card or banking details)

• IP address
• Device and browser information
• Usage data (pages visited, actions taken)
• Cookies and similar technologies

We use your information to:

• Provide and operate the PoolSpace platform
• Create and manage pools
• Process contributions via third-party payment providers
• Verify pool organisers and prevent fraud
• Communicate important updates and notifications
• Improve platform performance and user experience
• Comply with legal and regulatory obligations

PoolSpace does not store or process card or banking payment details directly.

All payments are handled by licensed third-party payment providers, such as:

• PayFast
• Stitch
• Other regulated payment processors

These providers are responsible for payment security, PCI-DSS compliance, and banking regulations. PoolSpace only receives confirmation and transaction references necessary to operate the platform.

We may share your information with:

• Payment service providers (to process contributions and payouts)
• Identity verification services (where required)
• Cloud hosting and infrastructure providers
• Regulatory authorities, if required by law
• Law enforcement, where legally compelled

We never sell your personal information.

We take reasonable technical and organisational measures to protect your information, including:

• Encrypted connections (HTTPS)
• Secure cloud infrastructure
• Restricted access to personal data
• Regular monitoring and audits

Despite these measures, no system is 100% secure. You use the Services at your own risk.

We retain personal information only for as long as necessary to:

• Provide the Services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymised.

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator of South Africa

Information Regulator contact: https://www.justice.gov.za/inforeg/

We use cookies to:

• Maintain sessions
• Improve performance
• Analyse usage patterns

You may disable cookies in your browser, but some features may not work correctly.

PoolSpace may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

PoolSpace is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

Some of our service providers may process data outside South Africa. Where this occurs, we ensure appropriate safeguards are in place as required by POPIA.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Your continued use of PoolSpace constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

Email: info@poolspace.app

Website: https://poolspace.app